Introduction

At International SEO Marketing & Agency, we value our clients’ trust and are committed to delivering top-notch SEO services. To ensure transparency and clarity in our financial transactions, we have developed a straightforward fund and refund policy. This policy outlines the terms and conditions for payments, cancellations, and refunds for our services.

Payment Policy

1. Payment Terms:
   • All payments for services must be made upfront unless otherwise agreed upon in a signed contract.
   • Payments can be made through bank transfer, credit card, or other approved payment gateways. like: Remitly
2. Service Commencement:
   • Work will begin only after payment confirmation. For milestone-based projects, work on each milestone will commence once payment for that milestone is received.
3. Taxes and Fees:
   • Any applicable taxes or transaction fees will be the responsibility of the client unless explicitly stated otherwise in the agreement.

Remitly Payment System

1. Create an Account or Log In

• Visit Remitly’s website or download their app.
• Log in with your credentials or create a new account if you don’t have one.

2. Add Recipients

• Navigate to the “Recipients” section of the app or website.
• Click “Add New Recipient” for each individual you want to send money to.
• Fill in the required details for each recipient:
  • Full name
  • Address (if required)
  • Contact information
  • Bank details or cash pickup preference

3. Send Money

• Select the first recipient from your list.
• Enter the amount to send and confirm the delivery method (bank transfer, cash pickup, etc.).
• Repeat the process for each additional recipient.

4. Check Limits and Fees

• Ensure the total amount you plan to send complies with Remitly’s transfer limits.
• Note that fees may apply for each transaction, depending on the amount and destination.

5. Track Transfers

• Use the tracking feature in the app to monitor the progress of each transaction.

Tips for Sending to Many Recipients

• Bulk Payments: If you frequently send money to multiple recipients, inquire with Remitly’s customer support about options for bulk payments or business accounts.
• Currency and Delivery Times: Be mindful of exchange rates and delivery speeds for each recipient’s location.
• Save Recipients: Save recipient details to streamline future transfers.

For assistance, contact Remitly Support via their website or app for personalized help.

Refund Policy

Eligibility for Refunds

Refunds will be considered under the following conditions:

1. Non-Performance of Service:
   • If the agreed-upon services have not been initiated within the specified timeframe due to our agency’s failure.
2. Unsatisfactory Results:
   • In cases where deliverables fail to meet agreed-upon standards despite multiple revisions, partial refunds may be issued after thorough evaluation.
3. Cancellation by Client:
   • Refund requests due to client-initiated cancellations will be subject to deductions based on the work already completed.

Non-Refundable Scenarios

• Payments made for completed services or delivered milestones.
• Cancellations made after significant progress has been achieved on the project.
• In cases of force majeure or unforeseen circumstances beyond the agency’s control.
• Third-party fees or software costs incurred on behalf of the client.

Refund Request Process

1. Submission:
   • Clients must submit a written refund request to contact@naimurrahaman.com detailing the reason for the refund.
2. Evaluation:
   • The agency will review the request within 7-10 business days to assess its validity and determine eligibility for a refund.
3. Resolution:
   • Approved refunds will be processed within 15 business days of approval.
   • Refunds will be issued through the same payment method used for the initial transaction.

Dispute Resolution

In case of disputes regarding payments or refunds, clients are encouraged to contact our support team at +880 1966-540145. We strive to resolve all concerns amicably. If no resolution is reached, legal proceedings will be subject to the jurisdiction of Bangladesh.

Policy Updates

International SEO Marketing & Agency reserves the right to modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

For further inquiries or clarifications, feel free to contact us at:
📧 contact@naimurrahaman.com
📞 +880 1966-540145